Meet the caring and knowledgeable team behind Heart Saver.
Mike is an AED specialist with extensive emergency service background – he’s been a volunteer with the NZ Fire Service for a whopping 20 years. He is PHEC qualified and NZRC Certified to Level 3. If you’ve been taught first aid by Mike, you won’t forget it in a hurry – he is passionate about teaching practical skills to enable people to confidently and competently provide assistance in emergency situations.
Administration & Customer Services
Helen is an associate chartered accountant by trade and has over fifteen years’ experience in the corporate environment. At Heart Saver, Helen’s key role is overseeing customer services and administration, making sure everything is organised and runs smoothly. Her whiteboards are a sight to be seen… Helen is friendly and compassionate, and enthusiastic about helping Heart Saver customers.
National Relationship Manager
Karl’s background includes eighteen years of paid and voluntary service with St John across a range of different departments including Event Medical Coverage. Karl is PHEC trained and has also worked within the retail and customer services fields. We’re delighted to have Karl in our team – he truly enjoys helping others learn and understand first aid, which is why his class feedback is always so glowing!
Cushla has a background in reception, administration, telemarketing, insurance and was a Community Support Worker, caring for the disabled for 3 years. Cushla is Heart Saver’s knowledge queen – she knows all of our products and services back to front, to better help her promote and sell them to our fabulous customers. Cushla prides herself on providing the best customer service and support possible.
Administration & Customer Service
After 10 years in the finance industry, Shannon went on to spend another decade in various sales roles within Auckland before becoming a stay-at-home mum for five years. We’re pleased to have her fabulous admin and customer service skills at Heart Saver, where she helps us in the office with ensuring our customer service is top notch, scheduling training and testing and generally keeping the boys in line!