Do your staff really know what to do in a medical emergency?A lot of business owners and managers trust that their employees would know what to do if they find a colleague or a customer suffering from a medical emergency. Surely someone in your organization would be capable and could take the lead, right?! Hmm, probably not.
Most of us think that putting staff on a first aid course once every two years means we’ve ticked the box for employee welfare. We think that after one day of training they’ll know how to act if they come across someone in medical distress but unfortunately, this isn’t always the case. While we believe that regular first aid training is important (it’s why we personally run first aid courses all over NZ), we also know that one day of theory and role play isn’t always enough to give someone the confidence and knowledge to react well in an emergency situation. What often happens in an emergency situation is that the adrenaline starts pumping, you freeze and everything you’ve learnt flies out the window, replaced by panic and inaction.
The people you work with can often feel like family, so to stand by in a critical situation and not knowing how you can help is a terrible feeling.
So how can you tell how your employees will act? Put them to the test.
Our scenario-based training was designed to put staff like yours under some pressure and test their reactions. Without their knowledge, we come into to your workplace and mock up a realistic medical emergency to get the adrenaline going and put everyone through their paces.
We might plant someone in the bathroom, slumped over and unresponsive. Or it might be someone trapped under a pile of stock, or a “customer” silently gasping for help in reception. We’ll create a few scenarios specific to the type of work that you do and put your team to the test. We’ll audit their response, and then offer on-the-spot feedback about their areas of weakness and how they can improve.
This is something we’ve developed to help employers be “proactive” rather than “reactive” and to give you peace of mind as a director or manager that you’ve done all you can to create a safe workplace.
Other things to consider for a safe workplace:
- Do you have enough employees trained in first aid? One person per workplace isn’t enough – what if they’re away at lunch or home sick when the incident happens? Or if they’re the patient who needs help? Make sure you have someone from each team who knows the basics of CPR and first aid.
- Do you have a first aid kit and is it fully stocked? Is someone in charge of checking this and reporting back on a regular basis? It’s not uncommon for someone to dash in, use a few plasters and bandages and forget to tell anyone, meaning it’s not replaced in time for the next person in need. Do you have the right supplies for your type of work? If your job is a physical one, you’ll possibly need more ice packs and splint materials than, say, an office workplace.
- Do you have an AED on site or do you know there is one nearby? Cardiac arrest is the leading cause of death in NZ adults, killing 5 times that of the national road toll every year. It can happen to anyone, at any time, without warning. The early use of an AED (automated external defibrillator) and CPR gives a patient their best chance of survival – so where is your nearest AED?
Heart Saver is in the business of saving lives, through AED supply, event medic cover and first aid training. To book your scenario-based workplace training or to have any questions answered, email our friendly team at email@example.com.