About Heart Saver
Mike Mander
Managing Director
Mike is the founder of Heart Saver NZ and brings years of hands-on experience in the AED and emergency response space. He completed 28 years as a volunteer with the NZ Fire Service and is passionate about making life-saving equipment and training accessible to all New Zealanders. As Managing Director, Mike leads the team with a practical, people-first approach – and he’s always up for a challenge, regularly taking on marathons and endurance multisport events like Ironman and Coast to Coast.
Helen Mander
Director
Helen is Heart Saver’s organisational powerhouse. With more than 20 years’ experience in the corporate and pharmaceutical world — and as an Associate Chartered Accountant — she now wears many hats across finance, logistics, and marketing. Helen keeps the wheels turning and the whiteboards full (and colour-coded!). Friendly, down-to-earth, and always ready to help, she’s passionate about making sure things run smoothly for both the team and our customers.
Shannon Smyth
Operations Manager
After 10 years in the finance industry, Shannon went on to spend another decade in various sales roles within Auckland before becoming a stay-at-home mum for five years. We’re pleased to have her fabulous admin and customer service skills at Heart Saver, where she helps us in the office with ensuring our customer service is top-notch and generally keeping the boys in line!
Grant Hetherington
Southern Regional Manager
Based in Christchurch, Grant leads Heart Saver’s operations across the South Island, focusing on testing, training, and business development. He brings extensive leadership experience from previous roles, including Branch Manager at Repco Hornby and over a decade of service as a Senior Firefighter with the Rangiora Volunteer Fire Brigade. Outside of work, Grant enjoys restoring his classic Mini, home renovations, and sharing a good dad joke. He’s excited to be part of the Heart Saver team.
Kevin Jameson
Relationship Manager
Kevin has been involved in the sales environment since returning from overseas many (many) years ago. Sales roles have included Account Management through to National Sales Manager with his last position being a Business Development Manager - a role which he held for 14 years. Kevin places strong emphasis on customer service and the importance of building lasting professional relationships. Outside of his children and grandchildren Kevin likes to keep fit, have a game of golf or go out in the boat fishing when time allows.
Mark Scotter
Training & Testing Facilitator
Mark comes to Heart Saver after 23 years on the road as a front-line paramedic. For the last 15 years, Mark has also been a volunteer at his local fire station as a firefighter and first responder. Mark has a passion for helping others and likes to share his knowledge, expertise and stories. His position at Heart Saver allows him to train and educate New Zealanders in First Aid and AED use, having personally seen the difference these skills can make in an emergency situation. In his spare time, he enjoys running to keep fit, hiking and spending time with his family.
Staycee Wiltshire
First Aid Training & Safety Monitor Coordinator
Staycee brings over a decade of admin experience and a strong focus on customer service to her role as First Aid Training and Safety Monitor Coordinator. Known for her positive attitude and efficiency, she ensures training and safety processes run smoothly while keeping everything well-organised and on track. She works closely with our trainers to coordinate sessions and provide support across the team. Outside of work, she enjoys family time and has a slight obsession with reality TV.
Hannah Child
Scheduling Coordinator
Hannah brings a background in hospitality, administration, and healthcare, with previous roles at Eden Park and in medical reception. After time spent raising her family, she’s enjoying being back at work and part of the Heart Saver team. Based in West Auckland, Hannah loves the outdoors, good books, and time with her teenagers.
Charlotte Bolton
Scheduling Administrator
Charlotte brings over 20 years of experience in administration and customer service, having worked across both corporate and community environments. She is known for her strong organisational skills, attention to detail, and her genuine commitment to helping others, ensuring every client feels welcome, informed, and confident throughout their Heart Saver experience. Outside of work, Charlotte enjoys cricket and manages her local cricket club, where she’s often found supporting teams and helping out at the clubrooms.
Jane Wakeley
Accounts Administrator
Jane has over 30 years of administration experience, including 10 years specialising in accounts administration. She has worked across both corporate and family-run businesses and is known for being adaptable, reliable, and always willing to take on new challenges. Outside of work, Jane enjoys gardening and spending time with friends, valuing balance, creativity, and connection.
Poppy Holmes
Administration Assistant
As our Administration Assistant, Poppy is dedicated to ensuring seamless operations within our business. With three years of customer-facing retail experience under her belt, Poppy brings a wealth of expertise in customer service to her role. Beyond her professional pursuits, she finds joy in travelling and cherishes the support of her friends and family. Poppy's passion for first aid and her innate desire to assist others drive her commitment to excellence in her work with Heart Saver.
Scott Mander
Administration Assistant
Scott has been part of Heart Saver since day one and has grown up alongside the business, helping out in all sorts of roles over the years. As an Administration Assistant, he’s always keen to roll up his sleeves and help wherever needed, keeping things running smoothly behind the scenes. Being part of a family-founded business is something Scott really enjoys. Outside of work, he’s a big Formula One fan and follows the racing closely — spreadsheets by day, race stats by night.