The Heart Saver Team

Managing Director

Mike is an AED specialist with extensive emergency service background – he’s been a volunteer with the NZ Fire Service for a whopping 25 years! He is a medic and NZRC Certified to Level 3. If you’ve been taught first aid by Mike, you won’t forget it in a hurry – he is passionate about teaching practical skills to enable people to confidently and competently provide assistance in emergency situations.

Director

Helen is an associate chartered accountant by trade and has over twenty years’ experience in the corporate and pharmaceutical environment. At Heart Saver, Helen’s key role is overseeing the financial, marketing and logistical aspects of the business, making sure everything is organised and runs smoothly. Her whiteboards are a sight to be seen… Helen is friendly and compassionate, and enthusiastic about helping Heart Saver customers.

Operations Manager

With over 20 years’ experience in the finance and banking industry, Tracey brings an amazing skill set in getting the best out of teams, delivering projects on time and specialising in product management, Tracey decided to further her career through managing our Operations Team and growing her knowledge in every facet of running a business.

She is passionate about providing an amazing customer experience and ensuring that the team has the right training and processes to follow. With her attention to detail and a keen eye in process improvement, she brings a skill set to take our business forward.

Administration Manager

After 10 years in the finance industry, Shannon went on to spend another decade in various sales roles within Auckland before becoming a stay-at-home mum for five years. We’re pleased to have her fabulous admin and customer service skills at Heart Saver, where she helps us in the office with ensuring our customer service is top-notch and generally keeping the boys in line!

Relationship Manager

With a background as a volunteer firefighter, Cam knows first-hand the difference that AEDs and quality first aid skills can make in an emergency situation and as a result, he’s passionate about doing what he can to upskill New Zealanders. Cam joins us after seven years in sales roles in the vehicle leasing industry and is excited to help Heart Saver clients with their health and safety needs. Cam says he spends way too much of his spare time at the fire station.

Scheduling Manager

William joins us after 4+ years with Air New Zealand having held roles across customer care and operations.  William's most recent role was in crew control coordinating A320 pilots.

Motivating William is his fear of being 'average' and a strong desire to the best at everything he does.  The appeal with working for Heart Saver is the ability to help people potentially save lives.  

Relationship Manager

Kevin has been involved in the sales environment since returning from overseas many (many) years ago.  Sales roles have included Account Management through to National Sales Manager with his last position being a Business Development Manager - a role which he held for 14 years.  Kevin places strong emphasis on customer service and the importance of building lasting professional relationships.  Outside of his children and grandchildren Kevin likes to keep fit, have a game of golf or go out in the boat fishing when time allows

Training Coordinator

Staycee's previous roles included working with children, retail, and administration for a large Australian owned retail company.  Staycee is passionate about her role at Heart Saver and provides nothing less than best customer service, and is your 'go-to' for any first aid training requirements.

Customer & Sales Support

Sinead joined Heart Saver after a varied background in retail and childcare, but with a genuine interest in the healthcare industry, and a passion for helping others.  Her friendly nature and eye for detail ensures we are able to provide the best possible service to our customers.  Sinead is busy mum to her teenage son and in her spare time can be found spending time with her nieces and nephews and all the adventures that come with them

Testing Facilitator 

Oliver began his career in Hotel Management working for a 5-star hotel in India.  From there Oliver worked in Dubai for Emirates when he decided that his passion was operations and business.  Studying in New Zealand, Oliver studied Business majoring in Operations.  Since joining Heart Saver, Oliver has held scheduling and testing roles supporting our customers.  In his spare time Oliver enjoys martial arts and soccer.