Great communication and well-organised service. Good to know our AEDs are kept up-to-date and working for any future emergencies.
If it wasn't for your staff member dropping in that day, the significant investment in the life-saving medical device would have been worthless, it had been sitting unused for more than four years, our consumables were expired and needed urgent replacing for future use. We now have a plan in place including training for all staff to be able to save a life. Thank you, Heart Saver.
Heart Saver has been great to deal with, nothing is ever a problem, and our questions get answered immediately. The friendly team organise our yearly check and explain costs involved. Replacement batteries / pads are always checked and arranged prior to yearly check. Always a pleasure dealing with the friendly team.
Heart Saver has been our "go to" company whenever we require AED parts or new equipment. The annual service is thorough and gives us peace of mind that we will be competent in an emergency.
I have a yearly defib test, and they set it all up and it gets done. So easy to work with! Highly Recommend!
They make the process so easy - the automatic replacements for AED parts and reminders for servicing make it so we don't have to keep on top of anything from our end.
I started my job at the exact time when there were major changes to our business. I had to review our AEDs to ensure they were all posted at the correct location. Staff had placed the wrong AED at the wrong location, making it difficult to reference during repairs and services. Heart Saver assisted me to review serial numbers and the correct placement across the site. They also identified an AED that was missing and updated my inventory list, according to the new placements etc. Thanks, Heart Saver it is now much easier to manage.
As a family business, it is important to us that we have all the safety measures in place at our work site in order to care for anything that may or could happen as far as health and safety goes. Heart Saver has made this incredibly easy for us by coming in and checking our equipment, training us on how to use the equipment and checking and maintaining it. Their communication and notification are excellent. I highly recommend them. Thank you, Heart Saver.
Heart Saver has maintained our AED and been helpful with answers when we have had queries. They have also gently prodded me to regularly do monthly checks of the equipment, which gives me peace of mind that the equipment won't let us down when we need it to perform.
Heart Saver staff are fast, friendly and efficient and it is good to know our AED is always ready for use if ever required.
Clean and tidy annual service.
I wanted to give some feedback on the recent service on our defibrillator. We are blown away by the incredibly quick turn around on this unit which arrived back this morning. We are very impressed and look forward to our continued working relationship.
Your tech has just been and completed our service check and replaced the battery and pads unit. Fabulous service from a fabulous guy – helpful, knowledgeable, and extremely obliging – awesome to have visitors on our site like him. Thanks again – top-notch service!!
Our AED was due for an annual test as we went into Level 3 lockdown in Hamilton. Heart Saver advised that we could send it to their premises in Auckland for testing. We couriered it up in the afternoon. The next day we were contacted before lunch to advise that it had been completed. We received it back at 8:00 the next morning. Very impressed with a 36-hour turnaround. Professional, friendly and helpful service. Thank you.